Privacy Policy

Last updated: September 13, 2026

Moodkitch respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what information we may collect, how we may use it, how it may be shared, and how you can contact us regarding your personal information.

Information We May Collect

Depending on how you use our website, we may collect information including:

• Your name

• Billing address

• Shipping address

• Email address

• Phone number

• Order details

• Payment-related information necessary to process your order

• Information you provide when contacting customer support

• Website usage and technical information

• Cookie and analytics information where applicable

How We Use Your Information

We may use your information to:

• Process and fulfil your orders

• Process payments

• Arrange delivery

• Provide order updates

• Respond to customer service enquiries

• Process returns and refunds

• Maintain website security

• Improve our website and services

• Detect and prevent fraud or misuse

• Comply with applicable legal obligations

Payment Information

Payments may be processed by third-party payment providers.

Where payment information is handled by a payment provider, that provider may process your information according to its own privacy policy and terms.

Moodkitch does not request complete payment card information through email or customer support messages.

Sharing Your Information

We may share necessary information with trusted service providers that help us operate our business.

These may include:

• Payment processors

• Shipping and delivery providers

• Website and hosting providers

• Customer support providers

• Analytics providers

• Advertising or marketing service providers where applicable

We only share information where reasonably necessary for legitimate business purposes, to fulfil your order, provide our services, or where required by law.

We do not sell customers' personal information.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it where appropriate.

Cookies and Analytics

Moodkitch.com may use cookies and similar technologies to help operate the website, remember preferences, understand website usage, improve website performance, and support advertising or marketing activities where applicable.

Where required by applicable law, we will request consent before using non-essential cookies.

You may also manage or disable cookies through your browser settings.

Your Rights

Depending on your location and applicable privacy laws, you may have rights concerning your personal information.

These may include rights to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your personal information

• Restrict certain processing

• Object to certain processing

• Withdraw consent where processing is based on consent

To make a privacy-related request, please contact us:

Email: support@moodkitch.com
Phone: +44 1683 220312

We may need to verify your identity before processing certain requests.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us :

Website: Moodkitch.com

Mailing Address:
2 Roselea Gardens
Ladybank
Cupar
KY15 7NW
United Kingdom

Email: support@moodkitch.com

Phone: +44 1683 220312