Refund & Return Policy

Last updated: September 13, 2026

At Moodkitch, we want you to feel confident when shopping with us.

If you are not satisfied with an eligible purchase, you may request a return within 30 days of receiving your order, subject to the conditions below and any mandatory consumer rights that apply to you.

30-Day Return Period

You may request a return within 30 days from the date your order was delivered.

To request a return, please contact our customer support team within this period.

Free Returns

Moodkitch offers free returns for eligible products returned within the 30-day return period.

We will provide return instructions after your return request has been reviewed and approved.

Return Conditions

To be eligible for a return, products should generally be:

• Unused

• In their original condition

• In their original packaging, where applicable

• Accompanied by the relevant order information or proof of purchase

Certain products may be excluded from returns where permitted by applicable law. This may include personalised or made-to-order products, or products specifically identified as non-returnable on the product page.

Nothing in this policy affects any mandatory consumer rights that apply to you under applicable law.

How to Request a Return

Before sending an item back, please contact us at:

Email: support@moodkitch.com
Phone: +44 1683 220312

Please include:

• Your order number

• The item you wish to return

• The reason for the return

Please do not send a return to our mailing address unless our customer support team has provided specific return instructions.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Email: support@moodkitch.com
Phone: +44 1683 220312

Please provide your order number and, where appropriate, photographs showing the issue.

We will review the situation and provide an appropriate resolution in accordance with applicable law.

Refund Process

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds are generally processed within 5–10 business days after approval.

Refunds are normally issued to the original payment method used for the purchase.

Please note that your bank or payment provider may require additional processing time before the refunded amount appears in your account.

Non-Eligible Returns

A return may be refused where the product does not meet the applicable return conditions, except where applicable consumer law provides otherwise.

Nothing in this Refund & Return Policy is intended to limit, exclude, or replace any mandatory consumer rights that cannot legally be excluded.

Contact Us

If you have any questions about returns or refunds, please contact us:

 

Website: Moodkitch.com

Email: support@moodkitch.com

Phone: +44 1683 220312

Mailing Address:
2 Roselea Gardens
Ladybank
Cupar
KY15 7NW
United Kingdom