Terms of Service

Last updated: September 13, 2026

These Terms of Service govern your use of the Moodkitch.com website and your purchase of products through our online store.

By accessing or using our website, you agree to comply with these Terms of Service. If you do not agree with these terms, please do not use our website.

Use of Our Website

You agree to use the Moodkitch website lawfully and responsibly.

You must not use our website to engage in fraudulent, unlawful, abusive, or harmful activities, or to interfere with the security, functionality, or operation of the website.

Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and availability displayed on our website are accurate and up to date.

However, minor variations may occur between product images and the actual product due to photography, lighting, display settings, manufacturing variations, or packaging changes.

Product Availability

All products are subject to availability.

If a product becomes unavailable after an order has been placed, we may contact you regarding the order or cancel the affected order.

If an order is cancelled after payment has been received, the applicable amount paid for the cancelled order will be refunded.

Prices

Product prices are displayed on our website and during the checkout process.

Any applicable shipping charges or other charges will be displayed before you complete your purchase.

We reserve the right to correct obvious pricing, product description, or listing errors.

Orders

When you submit an order, you are requesting to purchase the selected products.

We reserve the right to decline or cancel an order where reasonably necessary, including circumstances involving product availability, obvious pricing errors, suspected fraudulent activity, payment issues, or technical errors.

If we cancel an order after payment has been received, the applicable amount paid for the cancelled order will be refunded.

Payment

Orders must be paid using one of the payment methods available during checkout.

Payment processing may be handled by third-party payment providers. Your payment may therefore also be subject to the applicable terms and policies of the relevant payment provider.

Shipping

Shipping is provided according to our applicable Shipping Policy.

Our estimated standard delivery time is 3–5 business days after the order has been processed and shipped.

Estimated delivery times are provided for guidance and are not guaranteed delivery dates.

For additional information about delivery, please refer to our Shipping Policy.

Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy.

Eligible purchases may be returned within 30 days of delivery, subject to the conditions described in our Refund & Return Policy.

Eligible returns are free.

Intellectual Property

Unless otherwise stated, the content appearing on the Moodkitch website, including text, graphics, logos, images, product information, designs, and other materials, is owned by Moodkitch or used with appropriate permission.

You may not reproduce, distribute, modify, copy, publish, or commercially exploit website content without appropriate permission.

Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, analytics providers, hosting providers, advertising services, and other technology providers.

These third parties may operate under their own terms of service and privacy policies.

Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be uninterrupted, continuously available, secure, or free from technical errors.

We may temporarily suspend or restrict access to the website when necessary for maintenance, security, updates, or other operational reasons.

Limitation of Liability

To the extent permitted by applicable law, Moodkitch will not be responsible for losses that could not reasonably have been anticipated or that result from circumstances outside our reasonable control.

Nothing in these Terms of Service excludes, restricts, or limits any rights or liabilities that cannot legally be excluded or limited under applicable law.

Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, government actions, technical failures, labour disputes, or other events outside our reasonable control.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services, or applicable legal requirements.

Updated terms will be published on this page with a revised Last Updated date.

Your continued use of the website after updated terms are published means that you acknowledge the updated Terms of Service.

Contact Us

If you have questions about these Terms of Service, please contact us:

 

Website: Moodkitch.com

Email: support@moodkitch.com

Phone: +44 1683 220312

Mailing Address:
2 Roselea Gardens
Ladybank
Cupar
KY15 7NW
United Kingdom