Shipping Policy

Last updated: September 13, 2026

Moodkitch offers shipping to destinations where shipping is available during checkout.

We aim to provide a reliable and straightforward delivery experience for every order placed through Moodkitch.com.

Shipping Cost

We offer free standard shipping on eligible orders.

Any applicable shipping charges, delivery options, or restrictions will be clearly displayed during checkout before you complete your purchase.

Estimated Delivery Time

Our estimated standard delivery time is:

3–5 business days

Delivery estimates apply after the order has been processed and shipped.

Please note that estimated delivery times are provided for guidance and are not guaranteed delivery dates.

Order Processing

Orders are processed after successful payment confirmation.

Processing times may vary depending on product availability, order volume, weekends, holidays, and other operational circumstances.

If an unexpected delay affects your order, we will provide relevant information where reasonably possible.

Tracking Information

Where tracking is available, tracking information will be sent to the email address provided during checkout after your order has been shipped.

Please allow some time for tracking information to become active after receiving the shipping confirmation.

Delivery Delays

Delivery times are estimates and are not guaranteed delivery dates.

Delivery may take longer because of circumstances outside our reasonable control, including:

• Carrier delays

• Severe weather

• Public holidays

• Incorrect or incomplete delivery information

• Customs or border procedures

• Unexpected logistical disruptions

• Other circumstances affecting transportation or delivery

We will make reasonable efforts to assist customers when delivery delays occur.

Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information during checkout.

If you realise that you have entered an incorrect address, please contact us as soon as possible:

Email: support@moodkitch.com
Phone: +44 1683 220312

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Undeliverable Packages

If a package is returned because the customer provided an incorrect, incomplete, or undeliverable shipping address, we may contact the customer to determine the appropriate next step.

Additional shipping arrangements may be required depending on the circumstances.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us as soon as possible at:

Email: support@moodkitch.com
Phone: +44 1683 220312

Please provide your order number and any relevant information or photographs where appropriate so that we can review the situation and assist you.

Contact Us

For questions about shipping or delivery, please contact us :

Website: Moodkitch.com

Email: support@moodkitch.com

Phone: +44 1683 220312

Mailing Address:
2 Roselea Gardens
Ladybank
Cupar
KY15 7NW
United Kingdom